Riverside Family Medicine • Wilmington
Alerts & Tasks
LM
Alerts & Tasks
Exceptions, work queues and routine automation in one operational workspace.
Tuesday, September 29, 2026
Operational Exceptions
Issues that require human attention today
| Priority | Issue | Patient / Area | Owner | Due | Status |
|---|---|---|---|---|---|
| High | Wait time over threshold | David Chen | Front Desk | Now | Open |
| High | Provider schedule delay | Dr. Patel | Practice Manager | Now | Open |
| Medium | Insurance card missing | Emma Lewis | Front Desk | 1:50 PM | Assigned |
| Medium | Follow-up not scheduled | Ava Mitchell | Checkout | Today | Pending |
| Low | Unsigned consent | James Turner | Front Desk | Before visit | Assigned |
Team Task Queue
Operational tasks across front desk, clinical and checkout teams
Verify insurance for Emma Lewis
Front Desk • Due 1:50 PM • Linked to 2:00 PM appointment
Review refill request — Kevin Ross
Clinical • Assigned to Dr. Ahmed • Due today
Schedule 3-month follow-up — Ava Mitchell
Checkout • Due before patient leaves
Call patient regarding cardiology referral
Care Coordination • Due 4:00 PM
Confirm tomorrow's first five appointments
Front Desk • Due by end of day
Priority Summary
Current workload by severity
High priority2
Due today11
Overdue7
Completed38
Automation Watch
Routine actions already handled automatically
31 appointment reminders sent
SMS/email reminders delivered this morning.
8 intake links completed
Patient forms automatically attached to appointments.
4 follow-up reminders queued
Will send at 5:00 PM unless staff resolves first.