Riverside Family Medicine • Wilmington

Alerts & Tasks

LM

Alerts & Tasks

Exceptions, work queues and routine automation in one operational workspace.

Tuesday, September 29, 2026

Operational Exceptions

Issues that require human attention today

8 open
PriorityIssuePatient / AreaOwnerDueStatus
HighWait time over thresholdDavid ChenFront DeskNowOpen
HighProvider schedule delayDr. PatelPractice ManagerNowOpen
MediumInsurance card missingEmma LewisFront Desk1:50 PMAssigned
MediumFollow-up not scheduledAva MitchellCheckoutTodayPending
LowUnsigned consentJames TurnerFront DeskBefore visitAssigned

Team Task Queue

Operational tasks across front desk, clinical and checkout teams

Verify insurance for Emma Lewis

Front Desk • Due 1:50 PM • Linked to 2:00 PM appointment

Review refill request — Kevin Ross

Clinical • Assigned to Dr. Ahmed • Due today

Schedule 3-month follow-up — Ava Mitchell

Checkout • Due before patient leaves

Call patient regarding cardiology referral

Care Coordination • Due 4:00 PM

Confirm tomorrow's first five appointments

Front Desk • Due by end of day

Priority Summary

Current workload by severity

High priority2
Due today11
Overdue7
Completed38

Automation Watch

Routine actions already handled automatically

31 appointment reminders sent

SMS/email reminders delivered this morning.

8 intake links completed

Patient forms automatically attached to appointments.

4 follow-up reminders queued

Will send at 5:00 PM unless staff resolves first.

Fictional data • Mid-fi prototype