Riverside Family Medicine • Wilmington

Settings & Administration

LM

Settings & Administration

Configure practice operations, users, notifications, workflow rules, integrations, and security.

Tuesday, September 29, 2026

Practice Configuration

Core profile information and operating defaults for the medical practice.

Wait-time thresholdSurface an operational alert when a patient waits longer than 20 minutes.
Late-arrival thresholdFlag arrivals beyond the configured threshold for front-desk review.

Appointment Types

Define visit categories, default durations, and scheduling behavior.

Appointment Type
Duration
Provider Type
Online Booking
Status
Annual PhysicalPreventive care visit
30 min
Physician
Enabled
Active
›
Follow-UpEstablished patient follow-up
20 min
Physician
Enabled
Active
›
New PatientInitial evaluation and intake
40 min
Physician
Limited
Active
›
Same-Day Sick VisitAcute concern / urgent slot
20 min
Physician
Staff only
Active
›

Users & Roles

Manage access to patient, clinical, billing, and administrative areas.

User
Role
Location
Last Active
Status
LM
Lisa Morganlisa.morgan@practice.test
Practice Manager
All Locations
Now
Active
›
SW
Dr. Sarah Wilsonsarah.wilson@practice.test
Physician
Wilmington
2 min ago
Active
›
JB
Jordan Brooksjordan.brooks@practice.test
Front Desk
Wilmington
5 min ago
Active
›
KL
Karen Leekaren.lee@practice.test
Billing Specialist
Remote
18 min ago
Active
›

Notifications

Control how operational alerts and patient-facing reminders are delivered.

Appointment remindersSend SMS/email reminders before scheduled visits.
Incomplete intake remindersNotify patients when intake remains incomplete before arrival.
Wait-time alertsNotify practice management when patients exceed the operating threshold.
Billing exception alertsNotify billing users when claim submission is blocked.
Daily practice digestSend a daily operational summary to the practice manager.

Workflow Rules

Operational rules that control routing, thresholds, and automated handoffs.

Open Automation Rules
Rule
Area
Threshold / Trigger
Status
Wait-Time EscalationSurface an alert when a patient waits too long.
Patient Flow
20 minutes
Active
›
Follow-Up Task CreationCreate a task if follow-up remains unscheduled.
Checkout
Visit complete
Active
›
Claim Documentation ReminderNotify provider when documentation blocks submission.
Billing
Claim blocked
Active
›

Integrations

Conceptual integration points for a future production deployment.

SMS
Connected
Messaging Provider

SMS and patient-notification delivery for reminders and communications.

PAY
Connected
Payment Processing

Patient payments and transaction posting for front-desk and online collections.

INS
Concept
Insurance Eligibility

Future payer/clearinghouse connection for eligibility and claims workflows.

LAB
Not Connected
Lab Integration

Future lab-order and result exchange through supported healthcare interfaces.

SSO
Concept
Identity / SSO

Enterprise sign-on and identity-provider integration for production environments.

API
Available
External API

Future secure API layer for approved third-party systems and services.

Security

Conceptual controls for access, sessions, and sensitive-system administration.

Multi-Factor Authentication

Require additional verification for privileged and remote users.

Users enrolled12 / 18
Session Timeout

Automatically end inactive sessions after the configured period.

Current setting15 minutes
Role-Based Access

Limit screens and actions based on operational responsibilities.

Defined roles6
Audit Logging

Track important administrative and operational changes.

StatusEnabled

Audit & Activity

Recent system and administrative actions in the demonstration environment.

Time
Activity
User
Area
2:22 PM
Appointment type updatedSame-Day Sick Visit duration changed to 20 minutes.
Lisa Morgan
Scheduling
1:46 PM
Automation rule enabledClaim Documentation Reminder activated.
Lisa Morgan
Automation
12:18 PM
User role updatedKaren Lee assigned Billing Specialist role.
Admin User
Users & Roles
10:05 AM
Practice threshold changedWait-time alert threshold changed from 25 to 20 minutes.
Lisa Morgan
Practice
Fictional data • Mid-fi prototype